Warranty
Have a Product Issue? Let's Figure It Out.
If you're experiencing a mechanical issue, start a claim below or contact us. Choose the best way to communicate with us and we'll help diagnose the problem and get your warranty claim started.
Warranty coverage
What's Covered
Every Chirp Product Is Covered
All Chirp products include a one-year limited warranty against defects in materials and workmanship under normal consumer use beginning on the date of delivery.
An extended warranty may be available for purchase at checkout or within 30 days of purchase by reaching out to reliefteam@gochirp.com.
This warranty applies only to products purchased directly from Chirp or authorized retailers.
This warranty is valid only when all of the following conditions are met:
- The product was used in accordance with all instructions and precautions provided in this manual, and solely for its intended purpose.
- The product has not been disassembled, modified, or repaired by anyone other than an authorized manufacturer representative.
- The product has been properly maintained and cared for as described in this manual.
- This warranty is valid only in the country where the product was originally purchased, and if applicable in that region.
How we make it right
Chirp May Provide One of the Following Remedies
The selected remedy will be determined by Chirp based on product condition, inventory availability, and claim circumstances.
Option 1
Replacement Part
When applicable, Chirp may provide replacement components, accessories, pads, straps, chargers, or other service parts.
Option 2
Product Replacement
If replacement parts are unavailable or the defect cannot reasonably be corrected, Chirp may replace the product.
Option 3
Refund or Store Credit
If replacement inventory is unavailable, Chirp may provide:
- Full refund
- Partial refund
- Store credit
Filing a claim
Warranty Claim Requirements
What You'll Need
To submit a warranty claim, customers must provide:
- Order number or proof of purchase
- Product serial number (when applicable)
- Description of issue
- Photos or video demonstrating the issue when requested
Failure to provide sufficient information may delay or prevent claim approval.
Shipping for Warranty Service
For approved warranty claims:
- Chirp will cover shipping costs associated with warranty replacement or repair.
- Customers may be required to return products for inspection before a remedy is approved.
- Chirp may request destruction of the defective unit instead of return when appropriate.
Warranty exclusions
What's Not Covered
The warranty does not cover:
Damage Caused By
- Accidents
- Abuse
- Misuse
- Neglect
- Improper storage
- Improper cleaning
- Unauthorized repair attempts
- Unauthorized modifications
- Commercial use unless approved by Chirp
Product Conditions Not Covered
- Cosmetic damage
- Normal wear and tear
- Foam compression or wrinkles
- Scratches, dents, and discoloration from normal use
- Consumable components including Halo Pads after opening
- Damage occurring during customer transportation
- Water damage
- Fire damage
- Natural disasters
Purchase-Related Exclusions
- Missing proof of purchase
- Missing or altered serial numbers
- Products purchased from unauthorized sellers
- Counterfeit products
Limitation of Liability
To the maximum extent permitted by law, Chirp's liability shall not exceed the original purchase price of the product. Chirp shall not be responsible for incidental, indirect, special, or consequential damages resulting from product use.
Having an Issue With Your Chirp?
We'll help diagnose the problem and get your warranty claim started.
